We analyse complaints we receive about members. In cases where members have not complied with the Code, we investigate and carry out the appropriate action.

We also offer a conciliation and arbitration service. See How to Complain.

Complaints process

The way we deal with complaints will depend to some extent on various factors. The diagram here shows the factors that influence the process and the way we work jointly with MCS and the certification bodies to resolve complaints.

Click here to download this diagram as a PDF